Note: The job is a remote job and is open to candidates in USA. DEX Imaging is a leading provider of document handling equipment and services with multiple offices throughout the United States. They are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls, providing excellent customer service and troubleshooting technical issues.
Responsibilities
- Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts
- Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone
- Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times
- Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
- Track, route, and escalate unresolved issues to Management
- Remain current on constant process updates and technology used within the company
- Perform duties with awareness and in accordance with the organization's policies and applicable laws
- Performs other duties as directed by management
Skills
- High School Diploma
- MUST HAVE RELIABLE INTERNET
- Experience in a call center environment a plus
- Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
- Ability to empathize with customer is critical
- Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
- Possess organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
- Ability to navigate through multiple systems
Benefits
- Holiday pay based on the hours worked per day
Company Overview
Create a privately-held dealership that focuses solely on quality service . It was founded in 2002, and is headquartered in Tampa, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.deximaging.com.