Note: The job is a remote job and is open to candidates in USA. Cadence Health is dedicated to delivering proactive care to seniors living with chronic conditions. They are seeking a Patient Success Advocate to provide comprehensive support to patients participating in their remote monitoring program, including handling inquiries and ensuring patient engagement.
Responsibilities
- Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner
- Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage
- Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed
- Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently
Skills
- Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer
- Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system
- Previous experience working in a metrics-driven position
- Experience working with Medicare patients
- Ability to problem solve, ask probing questions, and troubleshoot
- Prior experience working in a remote work environment
- Willingness to receive and provide feedback with positive intent
- Eagerness to continue to learn and grow
- Experience with Zendesk is a plus
- Remote patient monitoring support experience is a plus
Benefits
- Medical, dental, and vision insurance
- TelaDoc (virtual primary care)
- Competitive PTO
- 401K and 401K match
- National and local discounts powered by TriNet
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
Company Overview
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