Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in software solutions, recognized for its innovation in AI and customer experience. They are seeking a Principal AI Project Manager who will lead complex, enterprise-scale AI programs, ensuring successful delivery and alignment with business value while mentoring project teams and influencing stakeholders.
Responsibilities
- Lead end‑to‑end delivery of enterprise AI, GenAI, and software programs
- Serve as the senior executive‑level partner for customers
- Oversee delivery plans, governance, resourcing, and issue resolution
- Guide technical, product, engineering, data science, and AI/ML teams
- Drive executive readouts and steering committee sessions
- Mentor project and program managers
- Influence prioritization and roadmap decisions
- Navigate ambiguity and multi‑team environments
- Full‑lifecycle AI/GenAI program leadership
- Experience with conversational AI, LLMs, NLU, and automation
- Evaluation of AI models, data readiness, and performance KPIs
- Hands‑on prompt engineering and quality evaluation
- Risk mitigation across AI safety, governance, and compliance
- Cost optimization for AI/ML operations
Skills
- 15+ years of project/program management experience
- Proven record of leading AI/GenAI deployments
- Exceptional leadership in guiding project teams
- Influencing stakeholders
- Shaping customer outcomes
- Lead end-to-end delivery of enterprise AI, GenAI, and software programs
- Serve as the senior executive-level partner for customers
- Oversee delivery plans, governance, resourcing, and issue resolution
- Guide technical, product, engineering, data science, and AI/ML teams
- Drive executive readouts and steering committee sessions
- Mentor project and program managers
- Influence prioritization and roadmap decisions
- Navigate ambiguity and multi-team environments
- Full-lifecycle AI/GenAI program leadership
- Experience with conversational AI, LLMs, NLU, and automation
- Evaluation of AI models, data readiness, and performance KPIs
- Hands-on prompt engineering and quality evaluation
- Risk mitigation across AI safety, governance, and compliance
- Cost optimization for AI/ML operations
- 15+ years managing enterprise technology programs
- Extensive AI/GenAI delivery experience
- Proven executive-level communication and relationship management
- Strong financial, analytical, and strategic decision-making
- Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc
- PMP required
- PgMP or AI PMI preferred
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Company Overview
NiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B Sponsorship
NiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.