[Remote] Proactive Customer Recall Agent (Remote - Kentucky)

Note: The job is a remote job and is open to candidates in USA. Morley is a company dedicated to delivering extraordinary experiences, and they are seeking a Proactive Customer Recall Agent. In this role, you will reach out to vehicle owners regarding safety recalls and connect them with dealerships to schedule necessary repairs.

Responsibilities

• Provide excellent customer service, representing a major domestic auto manufacturer
• Make outbound calls and emails to customers and dealerships
• Help with team projects
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills

• Communication skills
• Willingness to learn
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
• Telephone skills
• Computer navigation and typing skills
• Conversation skills (able to have discussions and problem solve)
• Excellent interpersonal and organizational skills
• Able to learn and adapt
• Strong attention to detail
• Have a solid work ethic and an ability to meet deadlines
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• High school diploma or equivalent
• Available to work shifts within the center's hours of operation: Monday to Friday 9 a.m. - 9 p.m. Eastern time / 8 a.m. - 8 p.m. Central time
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Able to remain at your desk for long periods of time
• Kentucky resident
• Secluded and distraction-free work environment
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Company Overview