Note: The job is a remote job and is open to candidates in USA. DYOPATH is focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings. They are seeking a Product Manager to own the lifecycle of their service portfolio, ensuring alignment across various teams and translating complex technical services into market-ready offerings.
Responsibilities
- Define and standardize services, not just features
- Ensure alignment across Sales, Delivery, Support, and Marketing
- Build scalable service offerings that are profitable and repeatable
- Translate technical complexity into clear, sellable solutions
- Drive AI-enabled service innovation and operational efficiency
- Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization
- Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs)
- Segment offerings by customer size, vertical, and business unit
- Ensure alignment between what is marketed, sold, delivered, and supported
- Maintain a normalized product and service catalog
- Own all supporting documentation, including internal and client-facing materials
- Establish governance for documentation standards, templates, and approvals
- Ensure consistency across all functions (Sales, Delivery, Support, Finance, Marketing)
- Develop and maintain cost models, pricing structures, and MSRP
- Continuously refine unit economics (ticket costs, delivery costs, infrastructure support)
- Ensure services are scalable, profitable, and standardized
- Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications
- Align product needs with training and enablement programs
- Train internal teams across Sales, Delivery, and Support
- Act as a translator between technical and non-technical stakeholders
- Define and drive AI-enabled delivery strategies across services
- Identify opportunities for automation, efficiency, and scalability
- Establish guardrails to prevent over-customization
- Create feedback loops across Sales, clients, and internal teams
- Partner with Sales and Marketing to ensure accurate positioning and collateral
- Support service adoption, expansion, and retention through clear value articulation
- Align offerings with market demand and evolving client needs
- Build and communicate product roadmaps and release cycles
- Ensure alignment with compliance requirements, SLAs, and contractual obligations
- Maintain accountability across cross-functional stakeholders
Skills
- 7+ years of Product Management experience in technical services (MSP, MSSP, or similar)
- Proven success productizing complex service offerings (not just software)
- Strong experience with IT infrastructure, cloud, or cybersecurity services
- Ability to create clear, precise documentation and client-facing materials
- Experience working cross-functionally with Sales, Delivery, and Operations teams
- Bachelor's degree in Business or related field
- Strong English communication skills (written and verbal)
- AIPMM Certified Product Manager (CPM)
- Professional Scrum Product Owner (PSPO)
- SAFe Product Owner/Product Manager (POPM)
- Certified Scrum Product Owner (CSPO)
- Pragmatic Institute Certification
- Broad technical fluency across MSP/MSSP domains (infrastructure, cloud, security)
- Experience in service-based or subscription business models
- PMI Professional in Business Analysis (PMI-PBA)
- Project Management Professional (PMP)
- Microsoft or other relevant technical certifications
Company Overview
Dyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services. It was founded in 1994, and is headquartered in Houston, Texas, USA, with a workforce of 501-1000 employees. Its website is https://dyopath.com.