Note: The job is a remote job and is open to candidates in USA. BDR Solutions, LLC supports the U.S. Federal Government in achieving its mission and goals. They are seeking Production Operations / O&M Engineers to sustain 24x7 EAG production operations and ensure high availability and performance of API transactions.
Responsibilities
- Provide 24x7x365 monitoring of the EAG IBM webMethods platform; respond to P1 incidents within 15 minutes of detection or notification, initiate remediation within 30 minutes, restore service within 4 hours
- Maintain EAG system availability at 99.5% or higher (excluding approved maintenance windows)
- Log 100% of incidents and service requests in IRS-approved ServiceNow; produce P1 root cause analyses within 5 business days
- Monitor API performance metrics via AppDynamics dashboards (latency, throughput, error rates, availability); maintain dashboards accessible to IRS stakeholders
- Execute API onboarding and lifecycle delivery (TA1): onboard new APIs, update configurations/policies/routes/documentation, execute deployments through IRS CI/CD pipelines — ~35 APIs/month
- Perform API connectivity, regression, security, observability, and performance testing to validate functionality prior to each deployment
- Support migration-lane API readiness activities for movement from IBM webMethods to the new gateway platform
- Maintain backup/restore procedures; conduct quarterly backup restoration testing; support IRS DR exercises
- Produce Monthly O&M Performance Reports, Quarterly Trend Analysis Reports, and Incident Root Cause Analyses per the Deliverables schedule
Skills
- 5+ years in 24x7 production support for high-volume enterprise API gateway or middleware platforms (1B+ transaction/month scale strongly preferred)
- IBM webMethods API Gateway or comparable enterprise API management platform in a production operations context
- Demonstrated ability to meet aggressive SLAs: sub-15-minute P1 response and 99.5%+ availability targets
- ServiceNow incident, change, and request management; structured escalation and root cause analysis processes
- AppDynamics and ELK stack monitoring: dashboard management, anomaly analysis, API performance metrics
- API lifecycle operations: onboarding, configuration updates, policy management, versioning, retirement
- Active IRS Minimum Background Investigation (MBI) required
- Direct IRS D&PE, DISM, or EAG-adjacent production operations experience — highest priority
- Active MBI from IRS D&PE program
- ITIL Foundation or service management certification
- IBM webMethods administration and monitoring certification
- API gateway backup/restore and DR exercise experience
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