Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that values contributions and offers opportunities for career growth. The Client Engagement Manager role involves managing client relationships, ensuring operational performance, and driving revenue growth through upselling and maintaining client satisfaction.
Responsibilities
- This position is responsible for the engagement of several clients, including a top 10 client. Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments. The Client Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals
- Prepares & monitors budget and revenue expectations for assigned client(s)
- Works with client(s) to develop project approach and implementation plans
- Oversees development and implementation
- Reports to Client engagement leadership on progress toward strategic client growth and business goals
- Communicates/interfaces regularly with client(s)
- Creates agendas and provides recaps for all client touchpoints
- Directs Gainwell contract operations to ensure successful delivery of services to client(s)
- Identifies and continually seeks new sources of revenue
- Builds relationships with internal and external staff to ensure client expectations are being met or exceeded
- Manages client relationship; responsible for ensuring client satisfaction
- Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process)
- Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities
- Supports collaboration between client engagement team, internal departments and operations staff
- Handles client(s) invoicing & accrual tracking
- Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc
Skills
- Without bachelor's degree, 7 + years relevant work experience
- With Bachelor's degree, 3+ years of relevant experience
- Health insurance
- Client service/business to business
- Healthcare policy
- Industry with high level of compliance (i.e. Finance)
- Large client management
Benefits
- Health (medical, dental, vision) benefits start on day 1 of employment.
- Company match 401K and other benefits available within months of starting.
- New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
- Company provided computer for work use.
- Bonus eligible up to 10% (will discuss only during interviews).
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
- We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Company Overview
Company H1B Sponsorship