Note: The job is a remote job and is open to candidates in USA. USAJOBS is part of the Department of Veterans Affairs, specifically within the Veterans Health Administration. The Program Applications Specialist - Clinic Profiler Manager is responsible for providing complex administrative and data support related to clinic profile management, overseeing clinic establishment and maintenance, and ensuring compliance with scheduling directives.
Responsibilities
- Involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment
- The incumbent must be well-versed in each database as successful navigation and manipulation are critical to the incumbent's success
- Must possess vast computer knowledge in developing and capturing data from VISTA and other VA data sites to be able to understand, analyze and interpret clinical data at the team service and executive levels
- Responsible for all aspects of new clinic establishment in VISTA and provides guidance for clinic set-ups and groupings in VSE
- This will include ownership of the clinic profile request process for new clinic builds, as well as the actual building of clinics
- Expected to have an in-depth understanding of the complexities of clinic -set-ups and provide technical guidance to ensure clinics operate as requested, appointment length times and clinic grids reflect actual provider availability and any potential compliance issues have been identified and reconciled prior to clinic build
- Will own the entire workflow process for clinic cancellations, provide guidance for all services and will work in close collaboration with AL, CLs, supervisor and Access and Transformation teammates regarding requests for outpatient clinic cancellations
- Will review clinic modification, clinic cancellation, clinic remapping, clinic deactivation and clinic reactivation requests, ensuring all requests for clinic maintenance adhere to the National Scheduling Directive and local HVAMC policies and procedures
- Responsible for ensuring timely review and approval actions occur for all modifications and clinic deactivation requests, which will include completing all such actions in VISTA
- Will review active clinics and provide detailed analysis of findings to management on an annual basis, as requested
- Clinic audits may contain but are not limited to the following types of data inquiries: character nomenclature length, count or non-count designation, stop code validation, patient friendly names, clinic location accuracy, appointment letter relevance (pre-appointment, clinic cancellation, no-show, or other clinic specific letter as designated), telephone number validation, no-show and overbook availability are reasonably established, length of appointments are established as requested , and clinic cancelled appointment have been rescheduled within a reasonable timeframe
- Audits will be performed using reports available in VISTA and the GPM SAT Tool, and submitted on a regular and recurring basis
- Incumbent will be responsible for assisting with data validation of reported data, and involvement in action plan generation for underperforming results
- Will assist clinics and services in reviewing and understanding clinic utilization data using either VISTA or VHA Support Service Center (VSSC) reports
- Will have a clear understanding of the relationship between clinic profile accuracy and clinic utilization reports, helping clinics to analyze results, and provide input for necessary corrective actions if required
- Will review utilization reports to ensure adequate appointment availability, clinic capacity, appointment slot utilization, minimal unscheduled visit rates, and optimal percent utilization rates (scheduled and actual), assisting with plans for corrective action if outside locally determined acceptable ranges
- Responsible to research and identify training needs for HVAMC staff in areas of clinic cancellation and clinic profile requests, clinic set up, maintenance, utilization, or special projects as directed by management
- Will analyze training needs and make recommendations to supervisor(s), develop instruction based on analysis, make arrangements for training , coordinate with Services and staff to provide information on available training , and will conduct and evaluate training
- Will own and oversee the clinic cancellation request process, as well as the clinic profile request process
- This includes ensuring an efficient workflow with data analysts from the Office of Access and Transformation
- Will advise and provide training to all services on the use of both of the request processes and will ensure the request processes are used appropriately providing re-training or guidance as needed
- Performs other related duties as assigned
Skills
- You must be a U.S. Citizen to apply for this job
- To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- Applicants must meet all requirements by the closing date of this announcement, 07/10/2026
- Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
- For a GS-09 position you must have served 52 weeks at the GS-07
- You must provide an SF-50 that shows your time-in-grade eligibility must be submitted with your application materials
- You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization
- Examples of specialized experience would typically include, but are not limited to: utilize computer system for entry and retrieval of data; experience locating and interpreting appropriate applicable regulations; Experience with medical records, medical billing programs, and medical terminology; Gathering, developing, and interpreting data from various information systems; and Reviews reports, records, and provides statistical analysis for accuracy
- Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of progressively higher-level graduate education, or masters or equivalent graduate degree, or LL.B. or J.D., if related
- Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position
- Transcripts must be submitted with application
- Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first year (18 semester hours) to qualify for the GS-09 level
- A transcript must be submitted with your application if you are basing all or part of your qualifications on education
- Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment
- If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education
Benefits
- A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
- Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- You will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.
- Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
- The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
- Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
- Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
- The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
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