Note: The job is a remote job and is open to candidates in USA. IntePros is seeking a highly skilled Project & Operations Manager to lead process and workstreams on behalf of the Design Excellence Team. This role is responsible for overseeing operational strategy, capacity planning, budgeting, scheduling, and reporting to ensure projects are delivered efficiently and on time.
Responsibilities
- Oversee capacity planning, intake, budget, scheduling, and project reviews
- Create and publish recaps, securing approvals from mid- to senior-level leadership
- Develop, maintain, and enforce standard operating procedures (SOPs)
- Track and report on key performance metrics (KPIs) to ensure operational efficiency
- Own program strategy for end-to-end delivery using established project development lifecycles and workflows
- Drive continuous improvement initiatives and process optimization
- Identify blockers, develop mitigation plans, and communicate clearly with stakeholders
- Keep internal and partner teams informed and aligned on priorities and risks
- Manage additional design or internal projects as assigned
- Manage project schedules and resource capacity across multiple initiatives
- Partner with stakeholders to clarify constraints and make trade-offs to accelerate delivery
- Conduct meetings and provide status updates to leadership
- Implement process improvements and operational best practices
- Collaborate closely with team members while ensuring independent project execution
Skills
- 5+ years of experience in operations or project management, preferably in technology or digital services
- Experience with capacity planning, intake, budgeting, scheduling, and reviews
- Strong analytical and problem-solving skills
- Proficiency in project management and reporting tools such as AirTable, Smartsheet, or Asana
- Excellent communication skills, capable of working with both technical and business stakeholders
- Proven track record of process improvement and operational optimization
- Operations management experience – 5+ years, preferably in technology or digital services
Benefits
- Flexibility for remote work
Company Overview
IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce. It was founded in 1996, and is headquartered in Lexington, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://intepros.com.Company H1B Sponsorship
IntePros has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 3 in 2024, 6 in 2023, 7 in 2022, 6 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.