Note: The job is a remote job and is open to candidates in USA. RemoteHunter is focused on connecting exceptional candidates with leading employers in the orthodontics industry. The Provider Relations Specialist plays a key role in maintaining strong provider relationships and delivering timely support, ensuring a positive experience for providers and contributing to provider engagement efforts.
Responsibilities
- Serve as primary contact for go-to-market (GTM) teams, providers, and patients
- Manage inquiries via calls, emails, and web tickets professionally
- Perform case sweeps to facilitate case submissions and approvals
- Build and maintain positive provider relationships
- Respond efficiently to provider and patient communications
- Document interactions and maintain accurate records
- Support GTM initiatives through coordination and communication
- Investigate and resolve provider issues promptly
- Collaborate internally to solve complex problems
- Analyze issues for trends and process improvement opportunities
- Manage tasks such as MFA, Lab, Kraken & TPMX requests, case audits, and account onboarding via Salesforce Omnichannel
Skills
- Experience in provider relations, customer service, or similar roles
- Strong interpersonal and communication skills
- Proficiency in managing calls, emails, and web tickets
- Effective problem-solving and conflict resolution skills
- Detail-oriented with strong organizational abilities
- Ability to collaborate and adapt to changing business needs
Benefits
- Equity
- Benefits
- Other perks based on experience, skillset, and internal equity considerations
Company Overview
RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.