Note: The job is a remote job and is open to candidates in USA. Sirva is a global leader in moving and relocation services, and they are seeking a Relocation Advisor I to support relocating Government of Canada transferees and their families. The Advisor will provide guidance, assistance, and administrative support while managing transferee expectations and requests.
Responsibilities
- Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website
- Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call
- Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves
- Update relocation files – record detailed notes for each communication & action to the corresponding relocation file
- Perform various administrative tasks to support the Contact Centre
Skills
- Enhanced Security Clearance is required, as provided by the Government of Canada
- Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
- Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
- Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
- Are a self-starter with initiative and have the drive to succeed
- Are able to work independently as well as in a team environment; use your judgement to make sound decisions
- Identify areas for enhancement or improvement; work with management to systematically resolve
- Are bilingual, which is highly advantageous
Benefits
- Comprehensive benefits package that includes choice of two Medical plans and two dental plans
- Retirement plan, RRSP employer match (after 1 year)
- Life & Disability Insurance
Company Overview
SIRVA provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.sirva.com.