Note: The job is a remote job and is open to candidates in USA. Conduent is a rapidly growing organization that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. As a Remote Bilingual Customer Service Representative I, you will be the first point of contact for customers, responsible for answering calls, providing product information, and resolving customer inquiries with empathy and efficiency.
Responsibilities
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
- Identify customer needs to ensure the customer is provided complete and accurate information
- Process required transactions via mainframe or web-based applications
- Submit research requests in a concise yet accurate manner
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Communicate effectively in a warm and empathetic manner
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Provide support to other positions/operations in cases during heavy workloads or absences
Skills
- Must reside in Florida to be considered
- Must be at least 18 years of age or older
- Must have a High School Diploma, or equivalent
- Must be able to submit to a background check
- Must be able to work shift Monday- Friday from 10am-7pm
Benefits
- Remote - Work From Home
- Full-time Employment with Benefits day one including paid Holidays.
- Paid Training- Training ONSITE for 1 week then 100% remote
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.