Note: The job is a remote job and is open to candidates in USA. ADT is the #1 smart home security provider in the U.S., dedicated to saving lives and protecting families and businesses. They are seeking a Remote Collections Specialist who will handle inbound and outbound calls, resolve billing inquiries, and ensure customer satisfaction while meeting compliance and quality standards.
Responsibilities
- Resolve inbound and outbound calls by using multiple applications and screens
- Respond to general billing inquiries to review and resolve account issues
- Ability to negotiate and obtain payments today or postdate within 7 days
- Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role
- Ability to clearly explain billing charges and answer any questions related to billing
- Ask probing questions to overcome objections by utilizing negotiation skills
- Meet minimal standards/goals monthly
- Meet all compliance and QA standards
- Flexibility with special projects which may require overtime
- Maintain appropriate attendance and adherence goals
Skills
- High school diploma or equivalent
- Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
- Customer Service experience in a remote setting
- Multi Computer-screen navigation, multiple applications, strong negotiation skills
- Basic typing, math, and problem-solving skills
- Strong communication and verbal skills
- Ability to multitask with multiple computer programs
- PC experience and/or ability to learn basic functions
- High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
- Internet speeds of at least 50 mbps to download and 25 mbps to upload
Benefits
- Healthcare benefits
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off
- 6 paid holidays
Company Overview
ADT is a security company that provides smart home solutions and business security. It was founded in 1874, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.adt.com.