Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Customer Service Representative to join their thriving team. The role involves assisting customers with their accounts, ensuring accurate documentation, and providing detailed explanations of account statuses while adhering to regulations.
Responsibilities
- Assist customers with their accounts
- Ensure all account information is accurately documented in client's system
- Provide detailed explanations of account status and inquiries to customers
- Assist customers with delinquent accounts based on various state guidelines
- Adhere to State and Federal regulations pertaining to your job duties
- Maintain an average Inbound Handle Time
- Achieve Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc)
Skills
- Maintain own personal at home working equipment that meets the system requirements
- NOT a Mac
- NOT a Chromebook
- NOT a tablet or phone or iPad
- Connected to the ethernet as WiFi needs to be disabled
- Operating system: Windows 11
- Processor: i5 (or higher) or AMD Ryzen5 (or higher)
- RAM: Minimum of 8 GB
- Hard Drive available space: Minimum of 10 GB
- Upload speeds: minimum 20 mbps
- Download speeds: minimum 25 mbps
- Anti-virus software loaded to the machine
- All Window's updates will need to be completed
- 2 (Dual) working monitors
- Prior call center experience is REQUIRED
- Excellent written and verbal communication skills are needed
- Experience navigating multiple systems/screens while speaking with customers
- Active listening to understand the customers' needs
- Great problem-solving skills
- Must be proficient with Microsoft applications
- USB Wired Keyboard
- USB Wired Mouse
- USB Wired Webcam
- Wired Headset
Benefits
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview
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