Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Remote Customer Service Representative to join their team. The role involves communicating with consumers via phone, providing resolutions to inquiries, and ensuring customer satisfaction while maintaining compliance with applicable laws and company policies.
Responsibilities
- Communicate via inbound telephone calls with consumers
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures necessary to perform job effectively
- Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training
- Knowledge, understanding, and compliance with company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Perform other duties as assigned by management
Skills
- High School Diploma required
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
- Bachelor's Degree or if undergraduate, with relevant work experience preferred
- Previous customer service and/or call center experience preferred
Benefits
- Paid training
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview
Transworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai. It was founded in 1977, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is https://www.transworld.com/.