Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking ambitious, self-motivated individuals to join their thriving team as Customer Service Representatives. The role involves assisting customers with their accounts, ensuring accurate documentation, and providing detailed explanations of account status and inquiries while adhering to state and federal regulations.
Responsibilities
- Assist customers with their accounts
- Ensure all account information is accurately documented in client's system
- Provide detailed explanations of account status and inquiries to customers
- Assist customers with delinquent accounts based on various state guidelines
- Adhere to State and Federal regulations pertaining to your job duties
- Maintain an average Inbound Handle Time
- Achieve Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc)
Skills
- Prior call center experience is REQUIRED
- Excellent written and verbal communication skills are needed
- Experience navigating multiple systems/screens while speaking with customers
- Active listening to understand the customers' needs
- Great problem-solving skills
- Must be proficient with Microsoft applications
Benefits
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview
Transworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai. It was founded in 1977, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is https://www.transworld.com/.