Note: The job is a remote job and is open to candidates in USA. 24-MAG is offering a part-time consulting opportunity for professionals with expertise in customer success and support workflows. The role involves evaluating customer success documents, support materials, and AI-generated work products to ensure clarity, accuracy, and quality in customer experience artifacts.
Responsibilities
- Evaluate AI-generated documents, spreadsheets, and slide decks involving customer success, onboarding, adoption, account health, renewal planning, churn risk, customer engagement, and customer experience reporting
- Review customer success materials for accuracy, completeness, rigor, clarity, and practical relevance
- Assess whether recommendations are realistic, measurable, and aligned with the stated customer or business context
- Identify inaccurate assumptions, unclear customer logic, incomplete analysis, weak recommendations, or poor linkage between customer data and proposed actions
- Review materials involving support workflows, ticket tagging, response templates, escalation paths, knowledge base content, support metrics, CSAT, NPS, and customer feedback summaries
- Assess whether support materials are clear, useful, professionally written, and appropriate for customer-facing or internal audiences
- Evaluate spreadsheets, dashboards, account summaries, QBR materials, service quality reports, and executive-facing recommendations for rigor and usability
- Provide clear written feedback that improves customer success and support artifact quality
- Review spreadsheets for structure, logic, calculations, formatting, usability, and consistency
- Assess slide decks for organization, visual clarity, executive readability, and presentation quality
- Identify factual, aesthetic, formatting, and presentation errors across Microsoft Office and Google Workspace files
- Apply consistent review standards across documents, spreadsheets, and slide decks
Skills
- 5+ years of relevant professional experience in customer success, customer support, technical support, customer experience, account management, onboarding, implementation, renewals, customer education, or related work
- Native or professional fluency in English
- High proficiency in Microsoft Office and Google Workspace
- Strong experience with Google Slides, PowerPoint, Excel, Google Sheets, Word, and Google Docs
- Ability to evaluate documents, spreadsheets, and slide decks with strong attention to detail
- Excellent written communication skills and ability to provide structured feedback
- Ability to work independently in a remote, project-based environment
- Academic backgrounds in business, communications, information systems, marketing, psychology, customer experience, analytics, or related fields may be relevant
- Advanced degree from a reputable institution may be valuable
- Professional training in customer success, customer support, customer experience, account management, onboarding, or service quality may also be relevant depending on project scope
- Master's degree, MBA, CXPA credential, Gainsight certification, customer success certification, or comparable customer experience-related credential
- Experience creating or reviewing onboarding plans, QBR decks, customer health reports, renewal materials, support dashboards, ticket analysis summaries, knowledge base articles, escalation guides, or customer-facing communication
- Familiarity with tools such as Salesforce, HubSpot, Gainsight, Zendesk, Intercom, Freshdesk, ServiceNow, Jira, Looker, Tableau, or comparable customer success and support platforms
- Experience reviewing presentation decks for clarity, polish, and customer-facing communication quality
- Strong ability to evaluate both customer success substance and visual/presentation quality
Benefits
- Independent contractor role
- Fully remote with flexible scheduling
- Eligible professionals may be based in approved project locations depending on project needs
- Weekly payments via Stripe or Wise
- Projects may be extended, shortened, or adjusted depending on scope and performance
Company Overview
At 24-MAG, we support emerging AI and consulting platforms by sourcing and connecting qualified professionals with remote, contract-based opportunities. It was founded in undefined, and is headquartered in Sheridan, Wyoming, US, with a workforce of 2-10 employees. Its website is https://24-mag.com/.