Note: The job is a remote job and is open to candidates in USA. aytm, a leader in insights automation technology, is seeking a Research Analyst to join their Research Services department. The role involves assisting research managers with client-facing market research tasks, including survey design, execution, and data analysis, while ensuring high-quality service delivery to clients.
Responsibilities
- Deliver a high level of service to internal and external stakeholders in a dynamic, ever-changing and fast-paced environment
- Review survey instruments supplied by the clients and check for grammar, logic, and survey optimization, taking into consideration research objectives, industry best-practices and internal platform capabilities
- Collaborate with internal and external stakeholders to program surveys on aytm’s proprietary platform and test online survey links for quality assurance
- Set-up surveys in different languages for global projects; Coordinate with third party suppliers on translations and other activities in relation to programming
- Execute fieldwork for complex market research studies in partnership with the panels operations team and monitor reports to meet project goals and metrics accurately
- Communicate with clients to provide regular project execution updates as necessary
- Identify, trouble-shoot and escalate any tool/platform-related technical issues and find solutions in partnership with internal teams to drive projects forward
- Coordinate with vendors and internal teams to ensure successful project completion
- Provide support to the Research Manager: By assisting in the development of questionnaires - designing screeners, custom pre-qualification questions and simple survey questions
- Building charts and slides for reporting deliverables
- Conducting thorough QA of questionnaire documents and various reporting deliverables
- Organize project materials and manage project-related administrative processes
- Perform closing tasks including final cost analysis and investigations for projects
- Perform independently and collaborate as a part of a team in a remote, virtual and entrepreneurial setting
Skills
- 1-3 years of experience in the market research industry or a bachelor's/master's degree in market research, social sciences, mathematics/statistics or related fields, or relevant experience
- Familiarity with all parts of the online market research life cycle including questionnaire design, survey programming, fielding, data analysis, and reporting
- Direct experience using one or online survey platforms oriented toward DIY use, such as Qualtrics, Decipher, Survey Monkey, Survey Gizmo, or Question Pro
- Direct experience in at least one of the following: 1) Using data analytic software such as SPSS, or 2) Managing survey sampling and fielding for complex market research studies
- Exceptional technical skills and proven ability to troubleshoot escalations
- Ability to manage multiple projects priorities in an agile and quick-turn environment
- Excellent written and verbal communication skills
- Strong interpersonal skills- must be able to collaborate internally as a part of team and externally with vendors and clients
- Skilled user of the Microsoft Office Suite, in particular PowerPoint and Excel
- Self-starter with a strong drive and motivation to have an impact
- Remote work experience is preferred, but not required
Benefits
- Unlimited, responsible PTO - With a recommended minimum number of days taken each year
- $0 deductible Health plans plus dental, vision, and more!
- 401k retirement - Account with automatic company contributions
- Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
- Professional Development - Bring your professional Development needs to the table and get your career nourished
- In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
- Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
- Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
- Paid Volunteer Time - We support you helping others
- Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry!
Company Overview
Some see us as their go-to research connoisseur. Others see us as a self-serve insights buffet. It was founded in 2009, and is headquartered in Mt. Laurel, New Jersey, US, with a workforce of 51-200 employees. Its website is http://aytm.com.