Note: The job is a remote job and is open to candidates in USA. Protective Life is dedicated to helping customers protect against life's uncertainties, and their Retirement Claims team plays a vital role in this mission. As a Retirement Claims Management Specialist, you will manage Annuity and Life claims, ensuring accurate and efficient processing while maintaining high service standards and compliance with regulatory requirements.
Responsibilities
- Work collaboratively in a team environment to support a wide variety of complex Annuity and Life claims transactions and related problem solving
- Handle customer and provider inquiries, requests, and issue resolution with accuracy and professionalism
- Provide clear and accurate information across multiple companies and a variety of insurance products
- Assist customers with diverse needs, communication styles, and temperaments while maintaining high service standards
- Process, review, and approve Annuity and Life claims up to $500,000 in accordance with company policies and procedures
- Participate in cross-training initiatives as assigned by management to maintain team flexibility and coverage
- Ensure compliance with regulatory requirements and internal controls throughout the claims process
- Perform additional duties and special projects as required to support business needs
Skills
- 1+ years in annuity, retirement, or finance OR a bachelor's degree in business or related field
- Minimum 6 months experience meeting production goals in a fast-paced setting
- Strong communication, customer service, problem-solving, and teamwork abilities
- Ability to master multiple systems, handle diverse customers, and adapt to changing environments
- Maintain productivity and quality above team standards while ensuring consistent communication and service throughout processes
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
Company Overview
Protective is a holding company, whose subsidiaries provide financial services It was founded in 1907, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is http://www.protective.com/.Company H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.