[Remote] Risk and Payments Analyst

Note: The job is a remote job and is open to candidates in USA. Rush Street Interactive is a market leader in online casino and sports betting, seeking a Risk & Payments Analyst to assist with risk monitoring and payment functions. This role involves withdrawal processing, fraud investigations, and customer interactions related to payments and KYC documents.

Responsibilities

• Responsible for timely withdrawal processing and document review
• Investigate and respond to escalated payments/fraud related customer contacts
• Analyze player activity to prevent, identify, and report potential fraud or AML concerns
• Assist customer service with payments related inquiries
• Assist with chargeback disputes and fraud investigations as needed
• Review and accept/reject KYC documents uploaded by patrons
• Update patron information and manually complete the KYC process
• Log changes to player accounts as required in each jurisdiction
• Assist with intake of other documents as needed
• Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures
• Stay abreast of policy and regulatory changes to maintain subject matter expertise
• Remain cognizant of relevant quality assurance policies and procedures
• Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role
• Escalate all necessary issues to management in a timely fashion
• Provide feedback to product team and management team about player issues
• All other duties as assigned

Skills

• Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
• Experience with gambling industry and industry terminology, promotions, and gameplay
• Familiarity with data analysis and fraud detection
• Effective communication and presentation skills
• Prior experience in financial services, compliance, or operations role
• Detail oriented with excellent written and verbal communication skills
• Proficient in Microsoft Office suite including Excel
• Strong time management skills and able to prioritize multiple requests
• Able to work independently and as part of a team
• Must be able to obtain and maintain gaming certifications or licenses as required

Benefits

• Discretionary annual company bonus (Eligibility Varies by Role)
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
• Paid Time Off (Eligibility Varies by Role)
• Employee Assistance Program (EAP)

Company Overview