Note: The job is a remote job and is open to candidates in USA. Sono Bello is America's top cosmetic surgery specialist, seeking to hire Patient Ambassadors to create the first impression in the patient journey. The role involves scheduling consultations and supporting patients through various communication channels while adhering to quality assurance requirements.
Responsibilities
- Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently
- Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon
- Accurately capture and enter patient information with detailed notes within our CRM systems
- Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
- Own the first impression of the patient journey
- Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
- Collaborate with Leadership, Training and QA to stay updated on new services and policies
Skills
- Applicants must reside in the state of Nevada to be considered for this role
- Must have sales experience or strong communication skills to navigate sensitive conversations
- Customer service: 1 year
- Sales with a quota or objective: 1 year
- You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis
- You must have the ability to establish a private workspace with a lockable door for your home workstation
- You must have the ability to perform basic technical troubleshooting and maintenance
- No background noises
- High-speed internet connection. Have a high-speed internet connection that is adequate for the job. (At least 100 Mbps is needed for optimal performance)
- Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy)
- Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently
- Enjoy speaking with and helping patients
- Be confident with technology
- Be a self-starter, motivated and driven to advance your skill set while meeting and exceeding targets
- Thrive in a remote, work from home setting
- Highly reliable and able to maintain exemplary attendance
Benefits
- Medical, dental, and vision insurance coverage
- 401K investing program
- Paid holidays
- Paid time off
- Career coaching toward professional growth and development
- Life Insurance
- EAP
- PTO
Company Overview
Sono Bello is a medical practice specializing in laser liposuction and body contouring services. It was founded in 2012, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://sonobello.com.