Note: The job is a remote job and is open to candidates in USA. Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Sales Development Representative (SDR), also known as Patient Intake Coordinator, to manage patient interactions, verify insurance, and secure appointments across their clinics.
Responsibilities
- Serve as the first point of contact for new patient leads
- Proactively connect with patients via inbound and outbound phone calls, email, and text
- Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics
- Communicate insurance coverage and payment options clearly to minimize booking barriers
- Verify insurance, initiate authorization requests, and manage CRM/EMR documentation
- Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)
- Collaborate with internal teams to ensure a seamless handoff to clinical care
- Continuously refine your approach based on feedback and performance data
Skills
- Experience in medical call centers, front desk patient scheduling, or insurance-based sales
- Deep understanding of healthcare workflows
- Confidence navigating insurance barriers
- Prior experience converting calls into booked visits
- Ability to guide patients, ask the right questions, and document accurately in EMRs
- Strong persuasion and objection-handling skills
- Ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure
- Commitment to growth, with the ability to act on coaching and feedback quickly to improve performance
- Ability to maintain high engagement by making and taking up to 100 calls per day
- Ability to consistently book 10 to 15 evaluations with an ultrasound (U/S) per day
- Achieve a 55%+ conversion rate on qualified calls
- Deliver a consistent, patient-first experience aligned with QA guidelines and document 100% of interactions accurately in CRM/EMR systems
- Bilingual in Spanish and English
- Experience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality)
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) + Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term Disability Insurance
- Employee Assistance Program (EAP)
Company Overview
Metro Vein Centers offers varicose vein treatment that includes vascular surgery, radiofrequency ablation and laser treatment services. It was founded in 2008, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.metroveincenters.com/.