Note: The job is a remote job and is open to candidates in USA. Novara is a company that provides safety and operational risk management software. They are seeking an Associate Client Success Manager to support a large portfolio of customers by executing Customer Success programs and ensuring customers receive timely guidance throughout their lifecycle.
Responsibilities
- Execute 1:many lifecycle programs including onboarding journeys, adoption campaigns, and targeted outreach
- Work with marketing to create clear, concise, customer-ready written communications (emails, campaigns, in-product messaging) that drive adoption and engagement
- Monitor customer data (usage, engagement, health scores) to identify risks, gaps, and trends
- Surface insights to improve campaigns, content, and lifecycle programs
- Deliver light-touch customer interactions (email, pooled outreach, webinars, office hours) to reinforce best practices
- Guide customers to self-service resources and enablement content aligned to their lifecycle stage
- Track customer progression against key milestones and flag deviations
- Maintain accurate CRM and CS platform documentation, including activity tracking and RAID logs
- Ensure customer engagement, risks, and value signals are documented to support renewal readiness
- Escalate complex or high-risk scenarios to appropriate stakeholders
- Capture recurring customer feedback to inform improvements to product and scaled programs
Skills
- 1-2 years in a customer-facing or operational role (Customer Success, Support, Onboarding, or similar)
- Strong writing skills with the ability to communicate clearly and drive action in digital-first, 1:many formats
- Foundational data literacy (ability to read dashboards and identify meaningful trends)
- Basic understanding of the SaaS customer lifecycle (onboarding, adoption, renewal)
- Ability to manage work across a high-volume customer segment with strong organization and attention to detail
- Comfortable working within structured processes, playbooks, and automation tools
- Familiarity with CRM and Customer Success platforms (Salesforce preferred)
- Bachelor's degree or equivalent experience preferred
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- Paid and Floating Holidays
- 401k with Company match and immediate vesting
- Company-funded Life Insurance
- Employee Assistance Programs
- No-cost Mental Health Benefits
Company Overview
You can’t afford scattered safety signals. Our configurable software allows unique control over risk management and centralizes your risk profile. It was founded in undefined, and is headquartered in , with a workforce of 51-200 employees. Its website is https://novara.com.