[Remote] Scheduling Specialist

Note: The job is a remote job and is open to candidates in USA. Lexitas is a rapidly growing national provider of legal and corporate support services. The Scheduling Specialist is responsible for managing schedules, handling client inquiries, and providing support related to billing and services, ensuring a positive client experience.

Responsibilities

• Answer and direct inbound calls from clients and internal personnel with professionalism and efficiency
• Assist with scheduling management, job requests, and allocation of resources
• Monitor client job requests and proactively communicate issues or updates
• Enter and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information
• Track resource backlogs and jobs in progress to ensure timely completion
• Collaborate with Scheduling Managers and Specialists to resolve and prevent client issues
• Handle customer service calls with a focus on first-contact resolution
• Communicate with clients via phone and email regarding transcripts, exhibits, video products, and order status
• Troubleshoot client concerns to identify root causes related to transcripts, exhibits, video, or billing
• Resolve service and billing requests, including cost estimates, invoices, payments, repository access, and product delivery issues
• Obtain completed transcript and video order forms and confirm client product requests
• Escalate unresolved inquiries to appropriate departments when necessary
• Support the sales team by identifying new leads or potential client concerns
• Document and report customer feedback, inquiries, and satisfaction trends to management
• Perform additional duties as assigned

Skills

• High school diploma or equivalent required
• Minimum of 1 year of experience as a Scheduling Specialist or within the court reporting industry
• Working knowledge of HIPAA regulations and compliance requirements
• Demonstrated adherence to compliance policies and best practices
• A collaborative, team-oriented mindset with a focus on continuous improvement
• A strong commitment to delivering exceptional customer service to attorneys and paralegals
• Clear, professional written and verbal communication skills
• Outstanding organizational skills with a keen attention to detail
• A strong work ethic and the ability to remain calm under pressure
• Proven multitasking skills in a deadline-driven environment
• Comfort working independently as well as collaboratively across teams
• Flexibility to work occasional overtime as business needs require
• High reliability, punctuality, and professionalism
• Proficiency in Microsoft Outlook, Word, and Excel, with the ability to quickly learn new software

Benefits

• Fully equipped home office setup, including a company-issued laptop

Company Overview