Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. The Senior DevOps Engineer will be responsible for managing and optimizing both Kubernetes and OpenStack environments, ensuring scalability, security, and performance for critical workloads.
Responsibilities
- Designing and maintaining bare-metal clusters with GitOps-driven automation (Fleet, Argo CD, Terraform, Helm), optimized for performance and secured with RBAC, network policies, and compliance guardrails
- Designing, automating, and operating multi-tenant clusters across Nova, Neutron, Octavia, Manila, Cinder, Ironic, and Glance, ensuring performance, tenant isolation, and lifecycle automation
- Enabling interoperability (e.g., Magnum, storage backends, network overlays) and shared observability stacks (Prometheus, Grafana, Loki/EFK)
- Applying uniform practices across both stacks for capacity planning, high availability, resilience, incident response, and continuous improvement
Skills
- 7+ years in infrastructure, platform, or SRE engineering roles
- Certified Kubernetes Administrator (CKA)
- Hands-on mastery of both OpenStack and Rancher Kubernetes in production, with focus on automation, lifecycle management, and high availability
- Proficiency with Terraform, Ansible, Helm, Argo CD, and scripting in Python/Go/Bash
- Deep understanding of Linux internals and system performance
- Proven application of SRE practices in high-stakes, always-on environments
- Strong experience with observability platforms (Prometheus, Grafana, Loki/ELK/EFK)
- Kubernetes: Rancher add-ons (Fleet, Longhorn, CIS Scanning), security hardening (CKA/CKS)
- Advanced networking and scheduling: VXLAN, BGP, NIC offload, NUMA-aware scheduling, SR-IOV, and PCI passthrough
- OpenStack: Magnum integration, Tempest/Rally for upgrades and validation
- Compliance: PCI, FedRAMP, SOC2, FIPS, CIS, NIST standards
- Upstream contributions to OpenStack or Kubernetes projects
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.Company H1B Sponsorship
Five9 has a track record of offering H1B sponsorships, with 4 in 2026, 13 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.