Note: The job is a remote job and is open to candidates in USA. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Digital Experience Program Manager will drive the strategy and execution of a global digital experience platform, influencing customer journeys and brand perception while leading enterprise-wide web transformation initiatives.
Responsibilities
- Own end-to-end delivery of enterprise web programs that improve customer journeys, increase conversion rates, and drive measurable business impact
- Lead integrated roadmap planning across multiple initiatives, ensuring alignment with marketing, product, and corporate strategy
- Drive cross-functional alignment between SEO, UX, content, analytics, engineering, and marketing teams to deliver cohesive digital experiences
- Establish and scale governance frameworks that improve prioritization, reduce delivery friction, and accelerate time to market
- Identify and mitigate program risks, dependencies, and resource constraints to maintain predictable delivery and high-quality outcomes
- Influence executive stakeholders through clear communication of program health, milestones, risks, and business impact
- Apply Agile methodologies to improve delivery efficiency, team performance, and operational scalability
- Leverage analytics and user behavior insights to continuously optimize website performance, engagement, and conversion outcomes
- Champion best practices in accessibility, SEO, performance, and user experience across all web initiatives
- Build scalable operating models and workflows that support long-term digital growth and enterprise-level execution
Skills
- 7+ years of experience in web program management, digital program management, or web operations within complex enterprise environments
- Proven experience leading large-scale website redesigns, digital transformation initiatives, or enterprise web optimization programs
- Strong understanding of Agile methodologies, Scrum practices, and program governance frameworks
- Demonstrated ability to manage multiple concurrent programs with cross-functional dependencies and executive visibility
- Experience partnering with marketing, product, engineering, and analytics teams to deliver integrated digital experiences
- Strong expertise in roadmap planning, stakeholder alignment, risk management, and executive communication
- Familiarity with web technologies, CMS platforms, and digital marketing operations
- Experience using project management tools such as Jira, Asana, Monday.com, or Confluence
- Strong analytical, organizational, and problem-solving capabilities
- Excellent written, verbal, and presentation skills
- Experience supporting enterprise SaaS or technology company websites at global scale
- Knowledge of SEO, web analytics, conversion optimization, accessibility, and customer experience best practices
- Experience working with CMS platforms such as Adobe Experience Manager, WordPress, or Contentful
- Familiarity with analytics and optimization tools such as Google Analytics, Adobe Analytics, Looker, Tableau, ContentSquare, or Optimizely
- PMP, Agile, Scrum, or SAFe certifications
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Company Overview
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth. It was founded in 1990, and is headquartered in Menlo Park, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.genesys.com.Company H1B Sponsorship
Genesys has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.