Note: The job is a remote job and is open to candidates in USA. Milliman is a global consultancy providing a range of solutions in healthcare intelligence through its subsidiary, MedInsight. The company is seeking a Senior Enterprise Account Manager to manage and grow strategic client relationships with large healthcare organizations, focusing on health plans and payer entities to drive client retention, satisfaction, and revenue growth.
Responsibilities
- Serve as the primary point of contact for a portfolio of strategic enterprise level clients, developing a deep understanding of their strategic objectives, operational context, and analytics needs
- Establish and maintain executive-level relationships within payer organizations, fostering long-term partnerships built on trust and mutual value
- Lead regular client meetings, QBRs, and planning sessions to ensure alignment, value realization, and satisfaction
- Identify and pursue opportunities for account expansion, including upsell, cross-sell, and renewals
- Collaborate with Sales and Product teams to craft tailored proposals and solution strategies based on evolving client needs
- Maintain a deep understanding of MedInsight’s product offerings to communicate value effectively and identify the right-fit solutions for each client
- Serve as the voice of the client internally, working closely with Product, Implementation, Engineering, and Support teams to ensure smooth onboarding, delivery, and issue resolution
- Provide actionable feedback from clients to guide product enhancements and innovation
- Help define and refine best practices and account management processes across the Client Services team
- Provide guidance to clients on how to best leverage MedInsight’s healthcare analytics tools and services incorporating industry expertise to support executive strategies
- Interpret client executive analytic needs and help translate them into solutions using MedInsight’s capabilities
Skills
- 7+ years of experience in enterprise account management, customer success, or strategic consulting, ideally within healthcare analytics, healthcare technology, or services
- Strong knowledge of the payer landscape and healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs
- Proven track record managing large, complex accounts and successfully driving client satisfaction, retention, and growth
- Demonstrated ability to engage and influence stakeholders across all levels, including senior executives and technical leaders
- Exceptional communication, presentation, and interpersonal skills
- Strong analytical thinking with the ability to understand and communicate data-driven insights in a meaningful way
- Bachelor's degree required; advanced degree or relevant certifications (e.g., PMP, CAHIMS, CPXP) preferred
- Digital Sales Experience: CRM, Client Digital Sales Rooms, Project Management Software, Call Recording, and other digital sales software as needed
- Experience working directly with healthcare data platforms, population health tools, or analytics applications (e.g., cost of care, quality measurement, utilization management)
- Familiarity with key industry metrics and frameworks, such as HEDIS, population health, risk adjustment, and value-based payment models
- Prior experience in a consulting firm, health plan, or health tech organization strongly preferred
Benefits
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
- 401(k) Plan – Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program – Recognizing employee contributions.
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays – A minimum of 10 paid holidays per year.
- Family Building Benefits – Includes adoption and fertility assistance.
- Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D – 100% of premiums covered by Milliman.
- Short-Term and Long-Term Disability – Fully paid by Milliman.
Company Overview
Milliman is a risk management, benefits, and technology firm that offers insurance and retirement services. It was founded in 1947, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.milliman.com.