Note: The job is a remote job and is open to candidates in USA. ConsultNet Technology Services and Solutions is looking for a Senior Manager, People Systems & Operations to oversee the organization's integrated People technology and operations ecosystem. This role combines People Systems, People Operations, governance, compliance, and technology strategy, ensuring cohesive employee experience through scalable processes and optimized technology investments.
Responsibilities
- Own and lead the organization's integrated People technology stack, including:
- Workday HRIS
- ServiceNow People Operations environment
- AI-enabled employee support and automation roadmap
- People systems governance and change management
- Data architecture and reporting foundation
- Contingent workforce infrastructure
- Compliance, security, and risk management
- Develop and execute the People Systems & Operations roadmap aligned to organizational objectives and People strategy priorities
- Translate business requirements into scalable technology and service solutions
- Prioritize and manage competing initiatives across Workday, ServiceNow, and future AI capabilities
- Manage technology budgets, vendor relationships, and investment ROI
- Maintain visibility into project status, risks, dependencies, and resource allocation
- Serve as the executive owner of the Workday tenant and overall HRIS strategy
- Lead business process design, configuration governance, security architecture, and release management
- Establish and maintain SOX-compliant security controls and role-based access frameworks
- Govern HR systems change management, approvals, testing, and deployment processes
- Oversee contingent worker processes and workforce data integrity
- Partner with internal and external resources to drive Workday optimization and adoption
- Lead the design and optimization of the People Operations service delivery model
- Own ServiceNow architecture, workflows, routing logic, escalations, and SLA management
- Develop scalable employee and manager support processes
- Identify opportunities to improve service delivery through automation and process enhancements
- Drive continuous improvement through operational metrics and service analytics
- Develop the business case and roadmap for AI-enabled employee support capabilities
- Evaluate and recommend AI technologies and vendor solutions
- Design future-state automation strategies focused on employee self-service and support deflection
- Lead implementation, governance, adoption, and performance measurement of AI-enabled solutions
- Establish controls, governance standards, and escalation frameworks for AI-assisted support models
- Establish data governance standards and ensure data integrity across People systems
- Build scalable reporting and analytics capabilities that support strategic decision-making
- Partner with HR, Finance, and business leaders to deliver meaningful workforce insights
- Identify opportunities to improve employee experiences through automation, analytics, and process optimization
- Maintain accountability for HR systems compliance, security, privacy, and audit readiness
- Ensure adherence to SOX, GDPR, I-9, and applicable employment regulations
- Lead access reviews, controls testing, risk mitigation efforts, and compliance audits
- Serve as the primary escalation point for HR systems governance and compliance matters
- Manage vendor governance, contract oversight, and technology risk management
- Partner with HR leaders to deliver scalable self-service capabilities and workforce insights
- Translate complex technical concepts into clear business recommendations
- Support organizational change management and technology adoption efforts
- Drive user training, system enablement, and operational excellence across HR teams
- Recruit, develop, and mentor a high-performing People Systems & Operations team
- Establish clear standards, documentation practices, and operational discipline
- Create development plans and growth opportunities for team members
- Foster a culture of accountability, continuous improvement, and customer-focused service delivery
Skills
- Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field
- 8+ years of progressive experience in HRIS, People Operations, HR Technology, or related functions
- 3+ years of leadership experience managing teams and complex cross-functional initiatives
- Deep expertise in Workday configuration, business processes, security, governance, and reporting
- Experience managing ServiceNow or similar service management platforms
- Strong understanding of Hire-to-Retire processes and HR operations
- Experience leading enterprise-scale HR technology implementations and optimization initiatives
- Knowledge of SOX controls, GDPR requirements, change management, and HR compliance frameworks
- Proven ability to lead technology strategy, vendor management, and process transformation initiatives
- Strong analytical, project management, and stakeholder management skills
- Occasionally come to Headquarters office in Salt Lake City, Utah
- Workday certifications and advanced Workday administration experience
- Experience supporting global HR operations
- Experience evaluating and implementing AI-powered HR technologies
- Familiarity with Agile, Scrum, Waterfall, or hybrid project delivery methodologies
- Experience building HR service delivery models and shared services organizations
- Background in workforce analytics, automation, and digital transformation initiatives
Company Overview
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models. It was founded in 1996, and is headquartered in South Jordan, Utah, USA, with a workforce of 201-500 employees. Its website is http://consultnet.com.