Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Senior Project Manager will act as the lead, providing detailed technical design and specification of solutions, while also managing client relationships and ensuring successful project delivery.
Responsibilities
- Act as the main point of contact with the customer and other project team members
- Assess client technical requirements and provide viable solutions
- Development of technical specifications
- Lead the development and deployment process working with the program management team
- Adhere to both internal and customer’s processes in place for project governance and delivery
- Work with clients to integrate Press Ganey Forsta technologies into their business applications
- Manage and conduct solutions QA
- Assist with client UAT
- Providing solutions administration and overall on-going support as required for the client solution
- Provide Press Ganey Forsta platform training and knowledge transfer
- Work with the Sales team on development of technical presentations, as needed
- Member of the HX Delivery team reporting to Director or Senior Director, Client Success
Skills
- Previous customer-facing experience
- Technical and business assessment skills
- Ability to articulate the value of technical solutions from a business perspective
- Knowledge of standard consulting operational processes
- Strong presentation skills
- Project delivery management experience
- Curiosity and detail-oriented mindset
- Technical expertise
- Exceptional time management and multi-tasking skills
- Team player with initiative
- Problem-solving skills
- Ability to intelligently converse about required business concepts and technologies with clients, vendors, and internal team members
- Experience working with clients
- Conflict resolution and negotiation skills
- Ability to work as part of a multifunctional team
- Demonstrates initiative and individual motivation
- Drive to assist in sales initiatives from start to finish
- Ability to travel <5% for internal meetings and trainings
- Excellent communication skills
- Excellent ability to multi-task and balance multiple projects and priorities
- Excellent understanding of marketing research and its data
- Strong problem-solving skills, including an ability to 'think outside the box'
- Excellent understanding of logic and ability to identify errors
- Proven knowledge of Health Systems and/or Health Plans
- Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis
- Data Visualization and/or Graphic Design
Benefits
- Competitive benefits package
- Discretionary bonus or commission tied to achieved results
Company Overview
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. It was founded in 1979, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.moreheadassociates.com.Company H1B Sponsorship
Press Ganey has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 6 in 2024, 8 in 2023, 9 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.