Note: The job is a remote job and is open to candidates in USA. Higginbotham is a company seeking a Senior Salesforce Administrator to lead the ongoing optimization, governance, and support of their Salesforce environment. This role will partner closely with business and technical stakeholders to translate requirements into scalable platform solutions and improve user experience.
Responsibilities
- Administer, configure, and maintain the Salesforce platform, including users, profiles, roles, permission sets, sharing rules, page layouts, custom objects, fields, validation rules, and flows
- Serve as the primary subject matter expert for Salesforce, including best practices, platform capabilities, and scalable administrative solutions
- Partner with stakeholders across Sales, Service, Marketing, Operations, and IT to gather requirements and translate them into effective system enhancements
- Design, build, and optimize automations using Flow, approval processes, and other declarative tools to reduce manual work and improve efficiency
- Manage data quality, governance, duplicate management, imports, exports, and ongoing data maintenance
- Create and maintain reports, dashboards, and analytics that deliver actionable insight to leadership and business teams
- Lead release planning, sandbox management, testing coordination, deployment support, and change management activities
- Monitor system performance, troubleshoot issues, resolve user support requests, and drive continuous platform improvement
- Collaborate with technical teams on system integrations, security controls, and platform enhancements
- Develop documentation, training materials, and user enablement programs to increase adoption and improve the overall Salesforce experience
- Stay current on Salesforce releases and recommend enhancements aligned with business goals and platform best practices
Skills
- 10+ years of Salesforce administration experience in complex, enterprise-level environments
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
- Deep expertise in Salesforce configuration, security model, data management, reporting, dashboards, and automation
- Strong hands-on experience with Sales Cloud and Service Cloud; experience with additional Salesforce products is a plus
- Demonstrated ability to gather requirements, manage competing priorities, and deliver scalable business solutions
- Experience supporting integrations, data migration efforts, and cross-functional system dependencies
- Strong understanding of release management, sandbox strategy, testing, and change control
- Experience training users and driving Salesforce adoption across multiple teams
- Excellent analytical, problem-solving, communication, and stakeholder management skills
- Salesforce Administrator certification required
- Working knowledge of Experience Cloud, marketing automation tools, or third-party integration platforms
- Basic understanding of SOQL, Apex, or API-based integrations to support collaboration with developers and technical teams
- Experience with Lightning Experience, Flow optimization, data governance frameworks, and AppExchange solutions
- Familiarity with Agile delivery methods and business systems governance practices
- Advanced Administrator, Platform App Builder, or other relevant Salesforce certifications strongly preferred
Company Overview
Higginbotham is a provider of insurance brokerage services to businesses and individuals. It was founded in 1948, and is headquartered in Fort Worth, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.higginbotham.com.