Note: The job is a remote job and is open to candidates in USA. Coinbase is a company on a mission to increase economic freedom and is looking for a Senior Software Engineer to join their Customer Experience & Engagement team within the Enterprise Applications department. This role involves building and scaling high-impact customer support experiences, collaborating with cross-functional teams, and integrating AI/ML capabilities into customer interactions.
Responsibilities
- Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows
- Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences
- Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems
- Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates
- Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline
- Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices
Skills
- 5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go
- Demonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design, not solely backend or platform systems
- Proven track record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability
- Experience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout
- Track record of delivering measurable product outcomes across cross-functional teams, including translating ambiguous problem spaces into shipped solutions
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
Benefits
- Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”
Company Overview
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies. It is a sub-organization of Coinbase. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.coinbase.com.