Note: The job is a remote job and is open to candidates in USA. Outreach is a leading AI platform for revenue teams, focusing on enhancing sales engagement through innovative technologies. The Senior Technical Consultant will serve as a subject matter expert, implementing and configuring SaaS solutions while supporting clients in adopting AI capabilities to drive business value.
Responsibilities
- Manage and execute on implementations & projects for customers
- Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
- Be a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholders
- Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
- Distill information from a variety of sources to inform complex configuration setup
- Explore all relevant client processes to build successful integrations
- Support the adoption of AI-enabled workflows
- Collaborate with client technical experts to establish a thorough configuration testing plan
Skills
- 4-5 years of experience working in a SaaS consulting role
- At least 2 years of experience in a technical or support role
- History of mastering new technologies and technical skills quickly and efficiently
- Demonstrated ability to enact creative technical testing and troubleshooting processes
- Ability to discover the 'how' and 'why' of proposed solutions to determine feasibility and suggest alternatives
- History of collaborating with teammates and enterprise level customers to solve difficult problems
- Willingness to theorize about complex integration solutions while also being able to jump in and get things done
- Experience in successfully collaborating with client contacts at all levels of the organization chart
- Ability to translate complex technical topics into language that can be understood by non-technical stakeholders
- Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
- Exposure to AI-enabled technologies (e.g., AI-driven workflows, copilots, predictive analytics, or automation features) with ability to configure, enable, or support AI functionality
- Familiarity with front-end and back-end development technologies
- Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
- Track record of leading with optimism to help others persevere in difficult situations
- Expertise in working with a Sales Engagement Platform
- History of working with internal Product or Engineering teams to improve product features and capabilities
Benefits
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Company Overview
Outreach is a sales engagement platform that uses AI for predictive analytics as it relates to sales. It was founded in 2014, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.outreach.io.Company H1B Sponsorship
Outreach has a track record of offering H1B sponsorships, with 2 in 2026, 8 in 2025, 9 in 2024, 13 in 2023, 28 in 2022, 15 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.