Note: The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on helping organizations unlock value through innovative technology. They are seeking a Senior UX/CX Designer to shape customer-centered experiences across complex products and services, collaborating with stakeholders and conducting research to inform design strategies.
Responsibilities
- Lead strategic customer experience and user experience initiatives from discovery through delivery
- Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations
- Translate customer insights, business objectives, and research findings into actionable experience strategies
- Create and maintain design artifacts including:
- Journey maps
- Service blueprints
- Personas
- Customer jobs-to-be-done
- User scenarios
- Task flows
- Wireframes
- Storyboards
- Creative briefs
- Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices
- Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs
- Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods
- Guide research synthesis efforts and connect customer insights to strategic design recommendations
- Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders
- Build strong partnerships across teams to champion an outside-in, customer-centric approach
- Identify emerging customer needs and larger experience opportunities through analysis of research and available data
- Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate
- Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts
- Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers
- Develop holistic solutions that balance customer needs, business goals, and technical realities
Skills
- Bachelor's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field and 6+ years of experience in product or service design; OR Master's Degree in a related field and 6+ years of experience; OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies
- 8+ years of product or service design experience is strongly preferred for ideal candidates
- Proficiency with design tools such as: Figma, Adobe Photoshop, Adobe Illustrator, Sketch
- 3–4+ years of hands-on UX research experience, including: Planning research studies, Conducting customer or user interviews, Gathering contextual insights, Synthesizing findings into design recommendations
- Experience independently conducting user research with minimal oversight
- Expertise in Customer Experience (CX) Design and Design Thinking methodologies
- Demonstrated ability to combine UX research and UX design responsibilities in a single role
- Strong communication, presentation, facilitation, and storytelling skills
- Experience creating strategic design deliverables beyond visual interface design
- 5+ years of experience delivering customer-facing solutions through an end-to-end design process
- 3+ years conducting one-on-one customer or user interviews
- 5+ years planning, facilitating, and leading in-person and virtual Design Thinking workshops
- 3+ years of experience within the technology industry and/or enterprise (B2B) environments
- Advanced proficiency with Figma, Photoshop, Illustrator, and Sketch
- Experience creating executive-ready design and strategy deliverables including: Journey maps, Service blueprints, Personas, Storyboards, Task flows, Wireframes, Strategic experience frameworks
- Demonstrated ability to influence stakeholders and drive alignment around customer-centric solutions
- Experience working within fast-paced, agile, and iterative design environments
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Company Overview
Blueprint is redefining the data solutions ecosystem. It was founded in 2013, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is https://bpcs.com/.