Note: The job is a remote job and is open to candidates in USA. Botify is a leader in AI search technology, helping brands achieve visibility and relevance across various search platforms. They are seeking a strategic SEO Success Manager to engage with customers, ensuring they maximize the value of the Botify platform and achieve their business outcomes.
Responsibilities
- Customer Onboarding: Work closely with customers to understand their specific SEO strategy and build a success plan that meets their needs and objectives leveraging the Botify platform
- Training: Identify customers’ core use cases and deliver customized training across various levels and functions in our customers’ organizations
- Platform Configuration: Configure crawl and render settings, create custom reports, and co-develop business logic to meet customer specifications
- Project Management: Manage multiple customer projects simultaneously, ensuring timely and successful implementations. Define project scopes, timelines, and deliverables. Monitor progress and address any issues that may arise
- Platform Support: Act as the primary point of contact for customers' technical inquiries and issues. Troubleshoot and resolve technical problems, working closely with our technical support team when necessary
- Best Practices: Provide strategic guidance to customers on how to maximize the value of Botify products with consideration to technical SEO best practices
- Documentation: Maintain comprehensive documentation of customer configurations, customizations, and project details. Create user guides and training materials as needed
- Continuous Learning: Stay up-to-date with the latest trends in SEO and search engine technology. Share knowledge with the team to enhance our collective expertise
- Voice of Customer: Provide feedback to our product team including feature requests and suggested product enhancements
Skills
- 3+ years of experience as an in-house SEO for a large website or at an agency, covering all aspects of SEO from high-level strategy down to technical SEO
- You possess a strong understanding of search engines' crawling behavior and impact on traffic and revenue
- Advanced knowledge and experience in the common tools of SEO, Google and Bing Search Console, Web Analytics, Botify Analytics a plus
- Intermediate understanding of HTML, CSS, and JavaScript
- You have some background in project management, preferably as an SEO Program Manager or SEO Project Manager
- You possess exceptional analytical, statistical, and problem-solving skills
- You have strong interpersonal skills; you can work with both technical and business stakeholders
- You are comfortable with technical concepts and adept at learning new technology applications
Benefits
- Unlimited Time Off
- 11 company holidays
- 16 weeks of parental leave
- Summer Fridays
- ClassPass Subscription
- Team building events and initiatives
- Flexible work policy
- Commuter benefits
- 401k
- Health and Wellness perks
Company Overview