Note: The job is a remote job and is open to candidates in USA. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a Service Desk Analyst to provide technical support and assistance to end users, ensuring timely resolution of issues that impact business operations within a healthcare revenue cycle environment.
Responsibilities
- Provides technical support and assistance to end users, ensuring timely resolution of issues that impact business operations within a healthcare revenue cycle environment
- Focuses on troubleshooting hardware, software, and application problems, maintaining accurate documentation, and delivering a positive user experience
- Operates with moderate independence and contributes to improving service desk processes and efficiency
- Responds to incoming service requests and incidents by diagnosing and resolving routine technical issues within established service-level agreements
- Troubleshoots hardware, software, and application problems using approved tools and documented procedures
- Escalates complex issues to appropriate technical teams while maintaining ownership until resolution
- Documents all interactions, troubleshooting steps, and resolutions in the ticketing system to ensure accurate records and reporting
- Assists in onboarding activities by setting up user accounts, configuring access, and ensuring proper functionality of systems and devices
- Communicates effectively with end users to provide status updates and guidance throughout the resolution process
Skills
- Provides technical support and assistance to end users
- Ensures timely resolution of issues that impact business operations within a healthcare revenue cycle environment
- Focuses on troubleshooting hardware, software, and application problems
- Maintains accurate documentation
- Delivers a positive user experience
- Operates with moderate independence
- Contributes to improving service desk processes and efficiency
- Responds to incoming service requests and incidents
- Diagnoses and resolves routine technical issues within established service-level agreements
- Troubleshoots hardware, software, and application problems using approved tools and documented procedures
- Escalates complex issues to appropriate technical teams while maintaining ownership until resolution
- Documents all interactions, troubleshooting steps, and resolutions in the ticketing system
- Assists in onboarding activities by setting up user accounts, configuring access, and ensuring proper functionality of systems and devices
- Communicates effectively with end users to provide status updates and guidance throughout the resolution process
Benefits
- Associate Benefits –We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Company Overview
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices. It was founded in 2014, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is https://ensemblehp.com.