Note: The job is a remote job and is open to candidates in USA. VARITE INC is an award-winning minority business enterprise providing global consulting and staffing services. They are seeking a ServiceNow HRSD Product Analyst to support the HRSD Product Manager in various activities related to Employee Workflows, focusing on documenting and testing core functionalities for business teams.
Responsibilities
- Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each
- Co-author PRDs, epics, and user stories with acceptance criteria
- Design per-COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts
- Build routing models: AWA queues, skills, schedules, capacity; remove double-routing; define exception/overflow logic
- Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
- Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source-of-truth, error handling, observability
- Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks
- Support reporting and dashboard creation and maintenance
- Support UAT and hypercare
- Operate in CI/CD: update set/source control hygiene
- Maintain RAID/logs
- Business stakeholder management and communications for RTB and project requirements
- Rationalizing business requirements and translating them into technical requirements
Skills
- ServiceNow System Admin certification (must)
- Hands-on experience in HRSD configurations (must)
- 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
- Strong HRSD architecture knowledge and hands-on experience
- Ability to write precise requirements, epics, stories, and acceptance criteria
- Experience using Jira
- HRSD Implementation certification
Benefits
- Health Insurance: Medical, dental, and vision coverage
- Retirement Plans: Participation in a company-sponsored retirement savings plan.
- Legal Service Plans: Offering access to attorneys for legal advice and representation.
- Employee referral bonus
Company Overview