Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company focused on empowering providers to deliver exceptional care. The Senior Director, Design & User Experience will ensure all product interactions are intuitive and aligned with customer needs, driving a unified experience strategy across teams and advancing UX as a strategic capability.
Responsibilities
- Oversee and evolve clear guidelines for user experience and product content, including how users interact with AI-enabled functionality to improve efficiency across roles in the healthcare continuum
- Champion and lead initiatives to improve UX quality and drive AI transformation, defining success metrics and measuring impact on key business outcomes
- Standardize interaction patterns, content design practices, and the growth and adoption of the internal design system across multiple products and teams
- Partner closely with Product and Engineering executive leadership to align on strategy, initiative progress, and risk mitigation
- Collaborate with Outbound Product, Escalations, and Customer Success teams to identify high-impact user pain points and translate them into actionable experience improvements
- Ensure UX and content design are embedded early in product discovery, planning, and decision-making processes
- Clarify decision rights and ownership at the intersection of Product and UX to enable efficient, high-confidence decision-making
- Reduce ambiguity and rework by establishing clear accountability models and scalable design governance practices
- Build, lead, and develop high-performing teams across UX design, content design, and user research, including coaching managers and senior ICs
- Establish operating rhythms, measurable goals, and performance expectations aligned with Product and Engineering organizational standards
- Foster a culture of excellence, discipline, clarity, and continuous learning across distributed teams
- Enable adoption of AI-supported workflows, tools, and design practices to improve team productivity, quality, and delivery speed
- Drive measurable improvements in product adoption, usability, accessibility, and overall customer satisfaction
Skills
- 10+ years of experience in UX, content design, or product design within complex B2B technology environments
- 5+ years leading multi-disciplinary design and research organizations at scale
- Bachelor's degree in UX, Design, Information Technology, or a related field
- Proven experience operating at the executive level within Product and Engineering organizations, influencing strategy and outcomes
- Deep expertise in scaling UX across large, multi-product platforms, including developing design leaders, managers, and principal-level talent
- Demonstrated ability to influence senior stakeholders and drive cross-functional alignment across Product, Engineering, and Customer-facing teams
- Strong understanding of user-centered design principles, accessibility, and content clarity in regulated or high-complexity domains
- Experience integrating AI and emerging technologies into user experiences and team workflows
- Master's degree in UX, Design, Information Technology, or a related field
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition … and more!
Company Overview