Note: The job is a remote job and is open to candidates in USA. Amplitude is the leading AI analytics platform, helping over 4,700 customers build better products and digital experiences. As a Senior Order Management Analyst, you will own complex order workflows, partner closely with various teams, and ensure speed, accuracy, and scalability across the quote-to-cash process.
Responsibilities
- Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact
- Apply structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths
- Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors
- Analyze order data to identify patterns, root causes, and opportunities for process improvement
- Document and operationalize improvements that increase consistency, scalability, and throughput
Skills
- Bachelor's degree in Business, Finance, Operations, or a related field (or equivalent practical experience)
- 3+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment
- Strong command of CRM and ERP systems (Salesforce required)
- Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact
- Excellent organizational and prioritization skills—you know how to move fast without breaking things
- Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions
- A data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements
- Sound judgment in fast-moving environments, including comfort making decisions with incomplete information
- Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers
- A continuous improvement mentality—you proactively identify inefficiencies and implement scalable process enhancements
- Strong cross-functional communication skills, with the ability to influence Sales, Finance, and RevOps partners
- NetSuite, SAP, or similar preferred
Benefits
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
- Flexible time off, paid holidays, and more
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more
- Excellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
- Employee Stock Purchase Program (ESPP)
- Unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.
Company Overview
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