Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that fosters an inclusive culture and is currently seeking a Senior Sales Representative. The role involves demonstrating the value of client products through customer engagement, focusing on selling and renewing contracts, and supporting channel partner accounts.
Responsibilities
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Own the renewal cycle for strategic channel accounts, ensuring on‑time and accurate execution
- Forecast renewals and identify risks early to mitigate churn
- Negotiate pricing and contract terms
- Identify expansion opportunities based on usage and business needs
- Escalate support needs to the appropriate teams
- Build long‑term strategic relationships with distributors
- Work closely with Customer Success Managers, Sales, Customer Care, Finance, and Legal
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
- Deliver expert customer experiences…with a smile
Skills
- 4+ years of experience working in a customer service or sales capacity
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Must reside in the United States and have a valid U.S. address for residence
Benefits
- Benefits available to eligible U.S. employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company Overview