Note: The job is a remote job and is open to candidates in USA. Socure is building the identity trust infrastructure for the digital economy. They are seeking a Strategic Customer Success Manager to own major financial existing accounts and drive sales while establishing consultative relationships throughout the post-sales customer journey.
Responsibilities
- Partner with our Direct and Channel Sales Teams to develop, scale, and grow our post-sales Account Management function
- Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
- Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
- Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs
- Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections
- Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
- Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
- Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions
Skills
- BA/BS required
- Minimum 4-6 years experience in Account Management, with at least three years as an Account Manager, or similar role
- Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
- A proven track record of quota achievement and demonstrated career stability
- Excellent communication and presentation skills
- Attention to detail, strong organizational skills, and a bias for action
- A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
- Salesforce knowledge
- SaaS background
- Analytical capabilities and the ability to tell a story with data
- Ideal candidates will live within 45 minutes of our talent hubs
Company Overview