Note: The job is a remote job and is open to candidates in USA. DeVry University is committed to closing the opportunity gap by preparing learners for careers in a changing technological landscape. The Student Finance Analyst on the Disbursement Team manages student financial assistance programs and acts as a liaison between stakeholders to ensure effective communication and resolution of inquiries.
Responsibilities
- Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and video conferencing
- Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student inquiries
- Applies knowledge to assist with team performance
- Demonstrates basic understanding of compliance and regulations
- Assists in resolving escalated concerns in a timely manner through the appropriate channels
- Provides exceptional customer care to students and colleagues by accepting ownership of issues and questions
- Identifies areas of continuous improvement and opportunities for automation, system enhancements, and cost reductions in a constantly evolving organization
- Assists with User Acceptance Testing (UAT) by applying comprehensive knowledge of the requirements, performing testing, and providing appropriate documentation
- Open and responsive to constructive feedback from mentor/supervisor
- Collaborates with various DeVry functions, applying a strong knowledge of student financial assistance programs and higher education policies to assist in the resolution of student account inquiries
- Actively participates in team meetings and special projects
- Maintains procedural documents
- Maintains service level agreements as determined by leadership
- Maintains annual quality assurance accuracy rating of 95% and above
- Adaptable to new processes and assignments while maintaining positivity
- Communicates effectively and proactively with colleagues and leadership
- Actively works on personal development
- Receives questions from the field and provides responses with appropriate information and guidance to be shared with the student
- Completes other duties as assigned
- Values different perspectives and is open to culturally diverse ideas and points of view to achieve team goals
- Runs and reviews reports to help ensure accurate and timely disbursement of federal, private, state aid, and institutional aid to eligible students
- Familiarity with the Federal Student Aid Handbook Volume 4-Processing Aid and Managing FSA Funds
- Ensure timely reporting to COD by reviewing response files daily
- Monitor student disbursements and take manual action, when necessary, within ProSAM or COD
- When necessary, correct student disbursement records within COD
Skills
- Minimum 1 – 3 years of experience in student financial services, accounts receivable, customer service, or higher education finance required
- Strong analytical skills with the ability to identify trends, discrepancies, and process improvement opportunities
- Ability to manage multiple priorities in a deadline-driven, compliance-focused environment with a high degree of accuracy
- Demonstrated ability to quickly learn and adapt to new technologies, systems, and tools in a fast-paced, evolving environment
- Ability to work independently, adapt quickly and collaboratively in a flexible remote environment
- High attention to detail, maintain SLA's and accuracy
- Maintain access to federal systems, which requires no defaulted federal student loans
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, data analysis, reconciliation tracking) and working knowledge of reporting tools required
- Bachelor's degree in Finance, Accounting, Business Administration, Higher Education Administration, or related field strongly preferred
- Background in student finance, financial aid, or higher education financial operations are strongly preferred
- Familiarity with Federal Student Aid web-based applications preferred
- Knowledge of Banner and ProSAM student financial systems preferred
Benefits
- 401k with up to 6% company match
- Tuition assistance and career development opportunities
- Remote & hybrid opportunities
- Comprehensive health coverage (medical, dental, vision, and mental health)
- Generous paid time off, including parental leave and volunteer time of
- FSA/HSA options, disability & life insurance
Company Overview
Fostering student learning through high-quality education integrating technology, science, business and the arts. It was founded in 1931, and is headquartered in Springfield, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.devry.edu.