Note: The job is a remote job and is open to candidates in USA. Brex is an AI-powered spend platform that helps companies manage their spending with integrated solutions. As a Support Specialist, you will resolve customer inquiries and contribute to the overall customer experience, collaborating with various teams to ensure customer satisfaction.
Responsibilities
- Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency
- Compose thoughtful, personalized responses for a variety of customer requests
- Triage incoming requests and spot trends in customer issues to flag for the rest of the team
- Identify, reproduce, and document bugs for the Engineering teams
- Make active contributions to help achieve team goals and successes
- Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation
Skills
- This role is required to be located within the greater Vancouver area
- Passionate about customer support and about the role it plays in making a customer-centric team successful
- Ability to communicate technical problems in a clear and tactful way
- Strong verbal and written communication skills
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
- Comfort with and enthusiasm for using AI tools in a customer support environment
- Bachelor's degree
- FinTech experience
- Prior experience in a customer-facing role, ideally in a support function
- Experience with AI-powered customer service tools
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Willingness to work overtime
Benefits
- Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Company Overview
Brex is a financial service and technology company that provides business credit cards and cash management accounts. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://brex.com.