Note: The job is a remote job and is open to candidates in USA. Onera Health is a leader in transforming sleep medicine and remote monitoring, and they are seeking a hands-on Systems Administrator for their healthcare cloud-based platform. The role involves ensuring the availability, performance, and security of cloud environments and IT systems, while collaborating with a multidisciplinary team to support healthcare applications and business requirements.
Responsibilities
- Operate and maintain AWS infrastructure supporting our AWS-based platform used by healthcare providers
- Ensure high availability, scalability, and performance of our production environments
- Support the EU based engineering team in deploying code to US production environments
- Provide input and requirements to development team on backup, disaster recovery security, monitoring, operations, release and deployment best practices
- Participate in incident response and root cause analysis for system outages. Act as the primary technical point of contact for US-based infrastructure alerts and security incidents
- Maintain detailed system documentation and operational runbooks and playbooks. Contribute to definition of procedures, policies and work instructions
- Investigate and troubleshoot cloud based application issues and ensuring timely resolution for customers
- Help define and shape the procedures, policies and work instructions required for achieving SOC2 and FedRamp certifications. Lead the technical preparation and evidence collection for first time and annual SOC2 audits and FedRAMP authorization packages
- Ensure the US cloud infrastructure remains in a "continuously compliant" state, managing the automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMP
- Manage IT systems and providing/revoking access to employees (e.g., EntraID)
- Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of Microsoft Intune
- Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattack
- Monitor systems performance, uptime and security applying patches, updates and security fixes when needed
- Act as the first line of support for all US employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialised applications), and network connectivity. Register, monitor, and resolve tickets in Jira Service Management
- Meticulously document IT procedures and keep IT records in line with our procedures. Create and update user guides and training materials
Skills
- Bachelor's degree in Information Technology, Computer Science, Health Informatics, or a related field
- Minimum of 5-7 years of experience in cloud and IT system management, with at least 3 years in a healthcare setting
- You have a good understanding and know-how of AWS services (e.g. Lambda, API Gateway, IoT Core, DynamoDB, S3, Batch, EC2, SageMaker, etc) having worked with at least a subset of these
- You have hands on experience using AWS security, compliance and monitoring services (AWS WAF, Config, GuardDuty, CloudWatch, Cloud Trail)
- Proficiency with server administration, virtualisation technologies, and IT security
- Proven experience working within HIPAA, SOC2 and HITECH frameworks
- Deep familiarity with NIST 800-53 (FedRAMP) and Trust Services Criteria (SOC2)
- Hands-on experience maintaining systems under SOC2 Type II and FedRAMP (NIST 800-53) frameworks
- Proficiency in Linux/Windows Admin, Docker, and Scripting (Python/Bash/Typescript)
- Excellent problem-solving skills, communication and organisational skills
- Ability to manage multiple priorities and work under pressure
- Excellent communication skills in English (written and spoken)
- May require occasional evening or weekend work for system maintenance or emergency support
- Relevant certifications (e.g., AWS SysOps Administrator Certification, AWS Security certification, ITIL) are a plus
Benefits
- Flexibility in work hours
- Technical equipment to set up a home office
- A comprehensive benefits package including medical, dental and vision coverage
- Life and disability insurance
- An open and positive company culture
- A generous holiday package including PTO/Vacation days, sick days & holidays
Company Overview
Onera Health is a global leader in sleep diagnostics and monitoring. It was founded in 2017, and is headquartered in Eindhoven, Noord-Brabant, NLD, with a workforce of 11-50 employees. Its website is https://www.onerahealth.com/.