[Remote] Systems Administrator III

Note: The job is a remote job and is open to candidates in USA. AGC Biologics is a global Contract Development and Manufacturing Organization focused on advancing life-changing therapies. They are seeking a TrackWise Digital Administrator to support and maintain the TrackWise Digital system, ensuring system performance and compliance with business requirements.

Responsibilities

• Provide day‑to‑day administration and support of the TrackWise Digital system
• Serve as first‑level support for end users, including troubleshooting and training support
• Manage user access, including provisioning, updates, and periodic reviews
• Maintain system uptime, backups, and restore processes
• Manage system roadmap activities, including releases, upgrades, and enhancements
• Partner with business stakeholders to gather and meet system requirements
• Collaborate with IT Security to ensure alignment with security standards
• Own system lifecycle activities, including:
• Change control (releases, bug fixes, updates)
• Technical requirements and design/configuration specifications
• Installation and operational qualification (IQ/OQ) testing and defect management
• Requirements traceability
• Administration SOP development
• Support and review validation documentation, including validation plans, UAT, summary reports, and periodic reviews
• Support data migration and system decommissioning activities as needed
• Work with internal teams and external vendors to resolve issues and maintain system performance

Skills

• 2–4 years of TrackWise Digital or Salesforce experience (configuration, validation, implementation, or administration)
• Experience with Salesforce tools (e.g., SOQL, Flows, troubleshooting)
• Familiarity with GMP and validated systems environments
• Proficiency in Windows operating systems
• Strong communication skills and ability to work both independently and in teams
• Experience implementing or upgrading regulated systems
• 4–6 years of experience in computer system validation or related areas
• Demonstrated experience driving process improvements or system efficiencies

Company Overview

AGC Biologics is a global Contract Development and Manufacturing Organization with a commitment to deliver the highest standard of service. It was founded in 2001, and is headquartered in Bothell, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.agcbio.com/.

Company H1B Sponsorship

AGC Biologics has a track record of offering H1B sponsorships, with 1 in 2026, 8 in 2025, 2 in 2024, 4 in 2023, 6 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.