[Remote] Systems Analyst - Change Management

Note: The job is a remote job and is open to candidates in USA. Associated Bank is focused on creating an inclusive culture where diverse perspectives are valued. The Systems Analyst role involves supporting and enhancing critical banking applications, managing support requests, resolving incidents, and implementing technology solutions to ensure system reliability and performance.

Responsibilities

• Manage Tier II support requests to ensure application availability and meet service level agreements
• Resolve incidents and problems to minimize outages and improve system reliability
• Implement application updates, automated processes, and approved technology solutions
• Document systems, processes, and support materials to strengthen team knowledge and efficiency
• Partner with internal teams and vendors to troubleshoot issues and drive continuous improvements
• Analyze application data and perform basic database queries to support troubleshooting efforts
• Support testing, change management, and project deliverables with accurate reporting
• Identify opportunities to optimize or retire outdated system components

Skills

• Associate's degree or equivalent experience
• 1+ years of experience in Information Technology
• Bachelor's degree in Information Technology, Financial Services, or related field
• 2+ years of experience supporting financial systems
• 1+ years of knowledge of Systems Development Life Cycle (SDLC)

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

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