Note: The job is a remote job and is open to candidates in USA. monday.com is an innovative company looking for a Tech Customer Success Manager to join their Tech Touch organization. In this role, you will support customer growth and retention by applying product knowledge and success strategies, engaging with customers directly, and collaborating with Sales to enhance the customer experience.
Responsibilities
- Support Sales on-demand by quickly responding to risk and growth opportunities
- This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account
- This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs
- Define and help customers achieve key business goals in short, high-impact engagements
- Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
- Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns
- Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches
- Represent the voice of the customer and influence the product development roadmap
- Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints
Skills
- 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
- Spanish and/or Portuguese fluency
- Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
- Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
- Strong collaboration skills and experience working cross-functionally, especially with Sales teams
- Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
- Superb written and verbal communication skills
- Positive attitude, solution-oriented, with strong self-management and organizational skills
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills
- BA or BS degree
Benefits
- Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies
Company Overview
Outpace everyone with the best AI work platform. It was founded in 2012, and is headquartered in Tel Aviv, Israel, IL, with a workforce of 1001-5000 employees. Its website is https://www.monday.com.