Note: The job is a remote job and is open to candidates in USA. Vidorra Consulting Group is seeking a Technical Account Manager (TAM) to drive product adoption and provide proactive problem avoidance for strategic public sector customers. The role involves managing technical activities, collaborating with product teams, and maintaining stakeholder relationships.
Responsibilities
- Lead technical activities across multiple work streams with key stakeholders and/or delivery partners, focused on cloud architectural advisory, operational excellence, and compliance
- Collaborate with product and engineering teams as a customer advocate on new products, features, and bug fixes benefiting government and education customers
- Partner with Support, Product Engineering, and Site Reliability Engineering to plan for customer events and launches; guide issues/escalations to resolution
- Manage stakeholder relationships as a trusted technical advisor; lead quarterly reviews, host executive sessions, and develop tactical plans
Skills
- U.S. citizen; must work from the United States
- 4+ years of customer-facing experience managing cloud platform implementations or transformation programs (launch/capacity planning, release management, technical support, escalation management, or consulting)
- 1+ year of hands-on experience with modern software development practices, microservices-based architectures, distributed systems, and APIs
- At least one cloud platform professional-level certification may be obtained after joining, but candidates should be on track to achieve this early in the role
- Ability to travel up to 30% as needed
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience
- Experience communicating complex concepts to technical and non-technical stakeholders at all levels
- Excellent written/verbal communication, presentation, problem-solving, and client management skills
- Calm under pressure; able to bring order to chaotic situations
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