Note: The job is a remote job and is open to candidates in USA. Nametag is a category leader in identity verification, security, and account protection. They are seeking a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues, focusing on diagnosing complex integration problems and collaborating with the core engineering team to drive fixes into production.
Responsibilities
- Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments
- Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load
- Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance
- Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release
- Gather structured context and relay actionable insights to engineering for long-term fixes
- Recommend integration best practices across authentication flows, REST APIs, and IAM platforms
- Improve internal support tooling, documentation, and runbooks based on recurring patterns
- Surface common pain points and influence product priorities
Skills
- Applicants must be legally authorized to work in the United States for any employer without current or future need for visa sponsorship
- 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles
- Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders
- Strong debugging skills across APIs, backend integrations, or authentication workflows
- Comfort writing lightweight scripts or tools to diagnose and unblock issues
- Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar
Benefits
- Potential equity in a high-growth company
- Comprehensive health benefits (medical, dental, vision)
- Flexible time off policies
- 401(k) program with employer matching
- Remote-first culture with opportunities for in-person collaboration during quarterly team off-sites
Company Overview