Note: The job is a remote job and is open to candidates in USA. HME is a company that creates innovative products for the drive-thru and pro-audio industries. They are seeking a Technical Support Representative to provide operation, troubleshooting, maintenance, and installation support to customers and installers over the phone.
Responsibilities
- Answer incoming calls from customers and installers
- Provide operation, troubleshooting, maintenance, and installation support
- Promote and maintain positive customer relations
- Provide troubleshooting and repair support to installers and customers over the telephone
- Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
- Administer service programs to effectively correct service issues
- Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
- Prepare and maintains daily logs and records
- Identify and makes recommendations for product improvement
- Training will be provided
Skills
- Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
- Excellent verbal and written communication
- Proven excellent attendance history in your previous employment
- Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
- Must have flexibility with shifts, including weekend coverage
Benefits
- Tuition reimbursement
- 3 weeks paid vacation your first year
- Paid holidays
- Medical, vision and dental coverage
- Pet insurance
- Life insurance
- 401K contributions
Company Overview
Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors. It was founded in 1971, and is headquartered in Poway, California, USA, with a workforce of 501-1000 employees. Its website is http://www.hme.com.