Note: The job is a remote job and is open to candidates in USA. Ringy is a user-friendly CRM platform dedicated to helping businesses optimize their processes. They are seeking a Technical Support Specialist to provide technical assistance, troubleshoot system issues, and enhance customer satisfaction through effective support and guidance on their platform.
Responsibilities
- Diligently answer client’s questions and concerns in our support queue with empathy and compassion
- Eager to accept inbound calls
- Occasionally participate in Webinars
- Utilize meeting softwares such as Zoom
- Manage customer relationships from initial contact through resolution
- Onboarding new users after 6 months of support training
- Other duties as assigned
Skills
- Highschool Diploma
- Minimum of 1 to 2 years experience supporting customers
- Proficiency in Technical Support and Troubleshooting techniques
- Strong Customer Support and Customer Satisfaction skills
- Advanced Analytical Skills for problem-solving and decision-making
- Effective communication and interpersonal skills
- Ability to work independently in a remote environment
- Previous experience in CRM or SaaS systems is a plus
- Familiarity with customer service tools and platforms is advantageous
Benefits
- Health / vision / dental insurance / life insurance
- Paid vacations and sick days
- 401(k) retirement plan
- $50 per month towards gym membership
Company Overview
A user friendly, reliable, and easy to use CRM that provides the necessary tools to convert your leads into sales. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 11-50 employees. Its website is https://isalescrm.io/.